Shipping and Returns
Unless specified, all jewellery is handmade to order in our Melbourne studio. You can expect your order within 2-5 weeks after ordering. If you require something sooner or by a certain date please contact us and we will do our best to assist you.
Personalised rings and pieces that require stone setting or engraving can take up to 6 weeks after ordering due to varying processes involved in their manufacture. At times these processes can be delayed which interrupts production out of our control. Please consider this when purchasing.
|New Zealand||Over $200||Free|
|Rest of World||Any||$30.00|
DOMESTIC - AUSTRALIA/NEW ZEALAND
All orders within Australia are sent express. Free express shipping is only offered for orders over $200.
For orders under $200, flat-rate shipping is $10 within Australia and $15 to New Zealand.
INTERNATIONAL - REST OF WORLD
Flat rate shipping for the rest of the world is $30.
If you select in-store pickup, we will contact you once your piece is ready to collect. We will then arrange a time with you that is convenient for you.
Please note our address is:
The Nicholas Building
Studio 03, Level 6
37 Swanston St
Melbourne VIC 3000
If you have any questions about in-store pickups please contact us at firstname.lastname@example.org
If your item is lost or arrives damaged, please contact US within fourteen days from confirmation of dispatch. We will do our best to provide any assistance with tracking the item and claiming insurance.
Please note that we are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
The item is seized by Customs or any other government agency
The item is sent to a country where no postal or courier service exists
The loss or damage is the result of an event beyond our reasonable control
The loss or damage occurs after delivery
The item was authorised to be sent without tracking.
Because the majority of our pieces are handmade to order, we cannot accept returns or offer refunds for change of mind. However, if you are unhappy with your purchase, please contact us and we will do our best to provide a satisfactory solution for both parties.
If you have any questions please feel free to contact us via email at email@example.com